Returns & Exchanges

On this site you find our Returns & Exchanges information

Feel free to read our Returns & Exchanges information

Returns & Exchanges

We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item.

Everyone who shops receives the following guarantees:

  • Full Refund if you don’t receive your order.
  • Full Refund if you send back the package.
  • Replacement if the item is damaged.
 

If you did not receive the product within the guaranteed time (60 business days not including 4-7 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a reshipment.

 

Your refund will not be approved if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Size related issues: We advise that you to refer to our size charts or contact us with size-related questions prior to making your purchase.
  • Your order did not arrive due to exceptional circumstances outside the control of SavanaUnderwear.com (i.e. not cleared by customs, delayed by a natural disaster).
  • For hygiene reasons, underwear, swim and shape-wear are non-returnable and are final sale.
  • Other exceptional circumstances outside the control of SavanaUnderwear.com.
 

You can submit refund requests within 7 days after the guaranteed period for delivery (60 business days) has expired. You can do it by sending a message to support@savanaunderwear.com

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

100 Days Right of Return: Our 100-Day Right of Return policy allows you to return any unpacked and unworn underwear. Please note that for hygiene reasons, only items that remain in their original, unopened packaging and have not been tried on are eligible for return.

 
Initiative: Fairness im Handel

Member of the Initiative "Fairness in Trade".
Information about the initiative: https://www.fairness-im-handel.de