Shipping & Delivery

On this site you find the Shipping & Delivery Information

Feel free to read our Shipping & Delivery information


*Please note in some cases your order may be delayed due to uncontrollable factors related to COVID-19.

Order processing: Please allow 4-7 business days before shipment. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

Cancellation Policy: Orders cannot be canceled after they have been placed.

Estimated Standard Shipping time for each country

*Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or customs processing delays. Sometimes delays may occur depending on mailing volume and customs at postal offices.

DestinationEstimated Shipping Time
Australia10-15 business days
Austria10-15 business days
Belgium10-15 business days
Brazil10-15 business days
Bulgaria10-15 business days
Canada10-15 business days
Croatia10-15 business days
Cyprus10-15 business days
Czech Republic10-15 business days
Denmark10-15 business days
Estonia10-15 business days
Finland10-15 business days
France10-15 business days
Germany10-15 business days
Greece10-15 business days
Hungary10-15 business days
India10-20 business days
Ireland10-15 business days
Israel10-15 business days
Italy10-15 business days
Japan10-15 business days
Latvia10-15 business days
Lithuania10-15 business days
Luxembourg10-15 business days
Malta10-15 business days
Mexico10-15 business days
Netherlands10-15 business days
Norway10-15 business days
Poland10-15 business days
Portugal10-15 business days
Romania10-15 business days
Slovakia10-15 business days
Slovenia10-15 business days
South Africa10-15 business days
Spain10-15 business days
Sweden10-15 business days
Switzerland10-15 business days
United Kingdom10-15 business days
United States10-15 business days
Vietnam10-15 business days

How do I track my order status?

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us, and we will do our best to help you out.

Initiative: Fairness im Handel

Member of the Initiative "Fairness in Trade".
Information about the initiative: