{"id":200,"date":"2024-09-10T11:52:45","date_gmt":"2024-09-10T09:52:45","guid":{"rendered":"https:\/\/savanaunderwear.org\/?page_id=200"},"modified":"2025-10-07T03:27:22","modified_gmt":"2025-10-07T01:27:22","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/savanaunderwear.com\/en_gb\/returns-and-exchanges\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"200\" class=\"elementor elementor-200\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a456b84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a456b84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39a2b81e\" data-id=\"39a2b81e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f2dc52d elementor-widget elementor-widget-spacer\" data-id=\"7f2dc52d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74890ad5 elementor-widget elementor-widget-heading\" data-id=\"74890ad5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Returns &amp; Exchanges<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b9125b8 elementor-widget elementor-widget-spacer\" data-id=\"1b9125b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8027bd elementor-widget elementor-widget-heading\" data-id=\"f8027bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">On this site you find our Returns &amp; Exchanges information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-483ef4b3 elementor-widget elementor-widget-spacer\" data-id=\"483ef4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33af4e14 elementor-widget elementor-widget-heading\" data-id=\"33af4e14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Feel free to read our Returns &amp; Exchanges information<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3faec007 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3faec007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7448d6b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7448d6b9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f44990c\" data-id=\"3f44990c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-549f3ec6 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"549f3ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-bars\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M16 132h416c8.837 0 16-7.163 16-16V76c0-8.837-7.163-16-16-16H16C7.163 60 0 67.163 0 76v40c0 8.837 7.163 16 16 16zm0 160h416c8.837 0 16-7.163 16-16v-40c0-8.837-7.163-16-16-16H16c-8.837 0-16 7.163-16 16v40c0 8.837 7.163 16 16 16zm0 160h416c8.837 0 16-7.163 16-16v-40c0-8.837-7.163-16-16-16H16c-8.837 0-16 7.163-16 16v40c0 8.837 7.163 16 16 16z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61cb4cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61cb4cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ac5f1e0\" data-id=\"7ac5f1e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6495f34f elementor-widget elementor-widget-text-editor\" data-id=\"6495f34f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Returns &amp; Exchanges<\/b><\/p><p>We want you to shop with confidence. That\u2019s why we provide guarantees that ensure you\u2019ll receive your item.<\/p><p><u>Everyone who shops receives the following guarantees:<\/u><\/p><ul><li>Full Refund if you don\u2019t receive your order.<\/li><li>Full Refund if you send back the package.<\/li><li>Replacement if the item is damaged.<\/li><\/ul><div>\u00a0<\/div><p><span style=\"background-color: transparent;\">If you did not receive the product within the guaranteed time (60 business days not including 4-7 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a reshipment.<\/span><\/p><div><p><strong>Exchanges<\/strong><\/p><p>We understand that choosing the right size can sometimes be difficult. That\u2019s why we offer the following exchange options:<\/p><ul><li>Size exchanges are accepted for unworn items in their original packaging.<\/li><li>Return shipping costs for international orders must be covered by the customer.<\/li><li>Replacement shipping for exchanged items is free of charge.<\/li><\/ul><\/div><div>\u00a0<\/div><div><p><u>Your refund will not be approved if:<\/u><\/p><div><ul><li>Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)<\/li><li>Size related issues: We advise that you to refer to our size charts or contact us with size-related questions prior to making your purchase.<\/li><li>Your order did not arrive due to exceptional circumstances outside the control of SavanaUnderwear.com (i.e. not cleared by customs, delayed by a natural disaster).<\/li><li>For hygiene reasons, underwear, swim and shape-wear are non-returnable and are final sale.<\/li><li>Other exceptional circumstances outside the control of SavanaUnderwear.com.<\/li><\/ul><div>\u00a0<\/div><p>You can submit refund requests within 7 days after the guaranteed period for delivery (60 business days) has expired. You can do it by sending a message to support@savanaunderwear.com<\/p><p>If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.<\/p><p><strong>100 Days Right of Return:<\/strong> Our 100-Day Right of Return policy allows you to return any unpacked and unworn underwear. Please note that for hygiene reasons, only items that remain in their original, unopened packaging and have not been tried on are eligible for return.<\/p><div class=\"mt-1 flex gap-3 empty:hidden -ml-2\"><div class=\"items-center justify-start rounded-xl p-1 flex\"><div class=\"flex items-center\"><div class=\"flex items-center pb-0\"><div class=\"[&amp;_svg]:h-full [&amp;_svg]:w-full icon-md h-4 w-4\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b55f0d elementor-widget elementor-widget-spacer\" data-id=\"2b55f0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a84e1a2 elementor-widget elementor-widget-html\" data-id=\"1a84e1a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"display:block; background-color:#FBFBFB; color:#292929; border: 1px solid gray; padding:15px; font-family:Helvetica,Arial,sans-serif; font-size:14px; font-style:normal;\"><img decoding=\"async\" style=\"float:left;margin-right:10px;\" src=\"https:\/\/www.fairness-im-handel.de\/wp-content\/uploads\/logo-fairness-90.png\" alt=\"Initiative: Fairness im Handel\" \/><p style=\"padding-top:10px;\">Member of the Initiative \"Fairness in Trade\".<br \/>Information about the initiative: <a style=\"color:#ef7b00\" href=\"https:\/\/www.fairness-im-handel.de\" target=\"_blank\">https:\/\/www.fairness-im-handel.de <\/a><\/p><div style=\"clear: both;\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62ede1c elementor-widget elementor-widget-spacer\" data-id=\"62ede1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Exchanges On this site you find our Returns &amp; Exchanges information Feel free to read our Returns &amp; Exchanges information Returns &amp; Exchanges We want you to shop with confidence. That\u2019s why we provide guarantees that ensure you\u2019ll receive your item. Everyone who shops receives the following guarantees: Full Refund if you don\u2019t [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-200","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SavanaUnderwear.com | Returns and Exchanges can be read here.<\/title>\n<meta name=\"description\" content=\"Savana Underwear | Returns and Exchanges. 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